1. We do not refund or replace parcels that did not arrive by those reasons:

1-1   The parcels were not picked up in time

1-2  It sent back to us for wrong contact info

1-3  Lost in transit

1-4  Receiver not available at address

 

2. We quality checks every package for functionality and content before shipping (※Never accept a parcel that is crushed, damaged or have products that had been used.  We also take pictures before we package products for shipping.)  If you have received a parcel that is incorrect or incomplete, you must do the following within 24hrs of receiving the parcel:

2-1   DO NOT throw any of the packaging or product materials away.  Keep the entire package 100% as you had       

        received it.

2-2  DO NOT USE, modify, or disassemble the contents

2-3  Photograph the parcel and its contents.  The photo must show products, parcel and packing materials clearly,     

        and send it to us.

2-4  Contact us with the following information:

        Member INFO/Order ID/Whole parcel pictures (include products, parcel and packing materials clearly)/Describe

        the problems in detail.

 

※Failure to follow the procedures above will result in a rejection of the claim.

 

3. If you’re returning a package for personal reasons, you will be responsible for all costs associated with its return. These include: all shipping charges, plus any duties incurred for re-import.

We will also charge a 20% restocking fee (your item must be unused and in the same condition that you received it. It must also be in the original packaging) & (The buyer is responsible for all risks during the return process, such as loss / damage / customs clearance, etc.)

 

For further questions, please email to our agent "sales@yuheng-asia.com" and quote your order number.