1. We accept payment via Paypal only on international retail orders. We will only accept payment from verified accounts, and will only ship to the address linked to the account. We will NOT send any shipments to unverified addresses.
2. Shipping charges are calculated on a per order basis. We only ship using methods with tracking service. Tracking service is provided by the shipper, and we’re not responsible for any problems with the tracking service or software. Insurance against damage or missing shipments can be purchased by the customer if it’s available.
3. Taxes and duties are not included in the price; it is your responsibility to pay any fees (including taxes) charged by your local customs or postal office. We will only declare actual value on the export invoice as a commercial sale.
4. Once an order is placed and confirmed, the order cannot be modified. If you need to update your shipping address or shipping method after your order is placed, please contact us by the online shop as soon as possible. We will do our best to deal with it if in time to make any changes.
5. If you wish to return a product due to change of heart, it will be subject to a 20% restocking fee, and the original shipping fees will not be refunded. You will also be responsible for return shipping fee (include extra charge). So be sure you are ordering what you want!
6. We can understand the frustration associated with a late parcel. A late parcel could be the result of any number of reasons within other countries’ postal system. Before you contact us regarding a late parcel, please check with your local post office. In most cases, parcels that do not arrive at your home are waiting for you at the post office for collection.
7. Once we have filed a missing parcel report and we have a response from your country’s postal authority, we can then replace your parcel. We will confirm with you on your address during this process. We do not refund or replace parcels that did not arrive because they were not picked up in time or sent back to us and lost in transit or have the incorrect address.
8. Our warehouse quality checks and test confirms before packaging prior to shipments. This includes check goods, item counting and parcel weight recording to ensure each order is made in full and correct.
※For further questions, please email to our agent sales@yuheng-asia.com and quote your order number.
